What goes wrong
| Class | What it looks like |
|---|---|
| Instrument terms | What it looks likeResults use sensor numbers, axes and raw units that people outside the specialist team cannot interpret. |
| Purpose unknown | What it looks likeNo one knows why the equipment was installed, so no one knows whether its readings matter. |
| Slow explanation | What it looks likeExplaining an alarm's cause takes weeks of correspondence between the consultant, supplier and site team. |
| Expensive explanation | What it looks likeMany people spend time explaining a simple reading. |
| Disproportionate cost | What it looks likeA monitoring system that costs far more to run than the decision it supports is worth. |
| Unread explanation | What it looks likeA long report that no one on site reads. |
Problems and services
| Problem | Service |
|---|---|
| Graphs and reports that only the specialist can read | ServiceMonitoring system review |
| No one can say why a station is there | ServiceMonitoring system review |