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A · Stage 2 of 5 · Accessible

Assess

People and systems read the data with the context needed to understand it.

What goes wrong

ClassWhat it looks like
UnreachableWhat it looks likeThe decision maker cannot access the data, or the only person with access is away.
Locked inWhat it looks likeThe data is held in a supplier's system and cannot be exported without the supplier.
FragmentedWhat it looks likeEach supplier holds part of the data and the parts cannot be combined in time.
Without contextWhat it looks likeA graph with no units, no time or no reference levels; data delivered to another system without units, time or quality.
UndocumentedWhat it looks likeNo one can explain a display's purpose or find it.
Derived wronglyWhat it looks likeA volume or percentage computed from an undocumented or wrong model.
Dashboard mistaken for systemWhat it looks likeThe display is treated as the monitoring system, and a fault upstream of it cannot be traced.

Problems and services

ProblemService
Access to the data goes through one person or one supplierServiceMonitoring system review
Data that has to move between systems, or a platform changeServiceMonitoring system delivery
A platform that is expensive, closed and cannot be changedServiceMonitoring system review

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